Achieving Excellence in Business and Education in New Zealand

What does business (or education) excellence mean to you?

Leading an organisation is all about managing complexity.  Providing strong direction and setting high expectations.  Keeping all aspects of the organisation in good health while focusing on a limited number of priorities requiring special attention.   

A structured approach to organisational improvement is critical in a competitive situation: from developing clarity around the strategic challenges to implementing responses to those challenges.

A strong commitment by senior management to follow through on a robust Plan - Do - Review cycle is an essential element of organisational change.  

Underneath everything are the people issues - developing leadership, building technical competency and strengthening team dynamics.

Keith Munro is a Lower Hutt based management consultant.  With a background in planning, sales & marketing, project management, process management and training,  Keith's experience ranges from coordinating corporate strategic planning to working alongside small business owners.

Do you need to review your overall management system or some key elements within?

He is able to quickly establish rapport and assist the client in addressing the key issues.  A high degree of flexibility enables the approach taken to fit the organisation's needs and culture.  

Recent work includes working as an 'internal consultant' within a government entity as well as external consulting:  advising on strategic planning, quality management systems including audit,  organisational results (scorecards), risk management, project management and process management.

Vision: Clients achieving superior results through the development of extraordinary teams.

Mission: To work with leaders determined to improve their organisation and to maximise their own contribution

Values: Integrity, Flexibility, Valuing people

Keith is an authorised consultant with the New Zealand Business Excellence Foundation.

In recent years Keith has been an evaluator for the New Zealand Business Excellence Award and uses the Criteria for Performance Excellence (also known as the Baldrige Criteria) as the basis for much of his work.

For quotable quotes and recommended reading. 

For articles on management issues, particularly relating to business excellence 

Keith Munro