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He said, She said

 

Quotable quotes (updated periodically!)

 

What is a good read?

 

If you have a favourite quote or book share it with us.  Send info via the Contact page.  

 

 

Quotes

 

If you're the leader you need to realise its not about you.  Its about building a team and recruiting and keeping the best players.

 

Everything you do sets an example

 

A leader can't build trust without transparency, and a team without trust won't win.

Jack Welch

 

Strategy is not about aspiration, action, deals, importance, vision, mission ....  Strategy is what makes you unique, gives you a distinct competitive advantage, provides direction, builds brand reputation, sets the right goals, adds superior performance, defines a market position and creates a unique value proposition.

Michael Porter

 

Our aim is to build a challenge that can win for New Zealand and we can be proud of - to succeed in all aspects!  We want a small informed and fully motivated team that:

- works in an environment which encourages every member to make a meaningful contribution

- has a high degree of personal integrity and group honesty

- recognises personal goals but not hidden agendas

- continuously monitors and improves its performance

- is fun to be in

Team New Zealand Vision 1993

(the vision which produced an outstanding result - shame the vision couldn't be held in subsequent America Cups)

 

Perhaps the true leader of a team is one who brings out the leadership qualities in each of the members of the team.

P Mazany

 

Group Emotional Intelligence - it is not about harmony, lack of tension and all members liking each other.  It is about acknowledging when harmony is false, tension is unexpressed and treating others with respect

VU Druskat & SB Wolf

 

I needed IBM to listen more to our customers and stop telling them "This is what you want".  I needed IBM to work more as a team.  The culture inside IBM was one of individualism and invention, not customer listening.

Lou Gerstner

 

I have learned to apply five simple rules to enable a small or medium sized business grow without getting out of control and without suffering the severe affliction of the growth crisis.

1.  Manage cash flow.

2.  Anticipate the financial structure and resources required in two, three years time.

3.  Anticipate future information needs.

4.  Concentrate on technologies, products and markets.

5.  Anticipate top management needs.

Peter Drucker

 

"Would you tell me please, which way I ought to go from here?"

"That depends a good deal on where you want to get to", said the Cat.

"I don’t much care where – " said Alice.

"Then it doesn’t matter which way you go", said the Cat.

"- so long as I get somewhere", added Alice as an explanation.

"Oh, you’re sure to do that", said the Cat. 

Lewis Carroll

 

Vision grabs.  Initially it grabs the leaders, and through their enthusiasm, followers and other stakeholders start paying attention.  A company's attention is sustained, though, only by what the leader does and how he acts in pursuit of the dream.

Robert Townsend

 

A leader must be congruent.  The old saw "I can't hear what you say because what you're doing speaks so loudly" is a perfect criticism of incongruity.  Its why a leader can't be phoney. He can't pretend, he can't act...

Robert Townsend

 

Chaos and complexity.... The managerial challenge rests in nudging systems into desired paths by initiating small changes that can produce large effects.

G Morgan

 

Many companies that succeed in sustaining competitive advantage in turbulent environments do so by systematically destroying the breakthroughs created by their own products and initiatives by coming up with better ones.

G Morgan refering to R D'Aveni

 

Every company has a strategy whether it goes through strategic planning exercises or not.  The strategy is what emerges out of the cumulative effect of everyone's decisions every day in any firm.  Done well, strategic planning forces the participants to take a break from such continuous strategy making activities, allowing them to think through what the company's options are and how the company can achieve them. 

Eileen Shapiro

 

Change is essential to organisational survival.  Followers are good at change when leaders are good at managing change

Max De Pree

 

The third commandment: concentrate all available resources on accomplishing two or three specific operational objectives within a given time period

Stevan Brandt

 

Buyers are getting smarter, more sophisticated, more demanding.  They won't put up with all this manipulative stuff anymore.  They'll simply go somewhere else to buy.

Ron Willingham

 

Some things can not be measured. The KPI is bogus if the measurement unit is questionable.

(heard on radio)

 

It is there, in those questions, that the solution lies.  

Hercule Poirot

 

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What is a good read?

 

Good to Great: Why some companies make the leap ... and others don't

Jim Collins

Jim Collins analyses the factors behind sustained share market success for US companies.  The findings have universal application.  If you're involved in a not-for-profit organisation you would find the learnings equally relevant - it comes down to leadership, staff selection ...  A useful exercise is to rate your organisation against the 7 factors - if you're brave enough!  

 

First X1: Winning Organisations in Australia

Graham Hubbard et al

The authors take a similar approach to Jim Collins and seek to identify the common factors behind success among Australian organisations.  As you would expect there are similarities between their results and Collins.  While we would all say its just common sense, interesting that so few companies are able to put common sense into practice.

 

Intelligent Leadership

Alistair Mant

Judgement is the ability to make sound decisions when the answer isn't certain.  This takes a broad-band intelligence which understands complex systems.  Mant explores this through examples of good and poor leaders.  Find out the difference between a frog and a bicycle.

 

Strategic Foresight: the power of standing in the future

N Marsh, M Mcallum & D Purcell

Combining strategic planning, future studies, organisation development and science and technology organisations work on anticipating and dealing with the future.  Considers the main drivers of change and the need to re-evaluate your organisation's roles.

 

Fish & Fish Tales

S C Lundin, H Paul & J Christensen

How to deal with a 'toxic dump' at work.  Two quick, easy reads.  Should provide inspiration if your work environment is stale and staff are lacking motivation!  

 

Leadership Jazz

M DePree

As the book cover says: conducting business through leadership, followship, teamwork, touch and voice.  A thoughtful read.  Particularly useful if your organisation is challenged with handling change.

This book may not be on the shelf.  However Whitcoulls found it for me.  Published by Dell Publishing.

 

Working with Emotional Intelligence

D Goleman

The follow up to Emotional Intelligence.  The author promotes the case for soft skills in business.  In other words don't rely just on IQ to make you or your business great.  A set of personal and social competencies are illustrated with examples. Does your organisation's mission statement reflect reality? No? Then read the section on the Emotionally Intelligent Organisation. 

 

The Tao of Pooh & The Te of Piglet

B Hoff

A leisurely stroll through the ancient principles of Tao as lived by Pooh Bear.  

Eeyore is stuck in the creek.  Pooh decides to throw a rock off the bridge.  The resulting wave will wash Eeyore to shore.  Eeyore is concerned the rock may hit him while  Rabbit would like to shout when Pooh drops the rock to let Eeyore know.  Pooh observes that the shouting is unnecessary.  Either way, Eeyore will know.  

Sound like your last change management program?

 

Fad surfing in the boardroom

E C Shapiro

An insightful and refreshing look into 'the vision thing', corporate culture, empowerment, customer satisfaction, total quality mayhem and more.  

"Because they are powerful management tools, they also hold the potential for wrecking organisational havoc and causing tremendous damage...decide on the tools and how they are to be adapted..."

Includes a fad surfer's dictionary.  

 

The Balanced Scorecard

R S Kaplan & D P Norton

The book that launched a new business term.  Today what self respecting organisation doesn't have a balanced scorecard.  Read the original covering financial, customer, internal process and learning & growth perspectives.  I like the example of a customised customer satisfaction index provided in the customer perspective section.

 

The Deeming Management Method

M Walton

The main teachings of the father of quality management.  It includes the 14 points, the 7 deadly diseases and some obstacles.  

Examples

Point 7: Institute Leadership

Point 8: Drive out Fear

Point 10: Eliminate Slogans, Exhortations, and Targets for the Workforce.

How does your organisation rate against Deeming's 14 points?  How diseased is it?

The Deming method seeks to make decisions based on fact.  In the section on 'Doing it with data' seven helpful charts are demonstrated.  These are the Cause & Effect, Pareto, Flow, Trend, Histogram, Control and Scatter Charts, all equally relevant today.  

 

TeamThink: Team New Zealand

Dr P Mazany

Dr Mazany assisted Team NZ with its team based approach.  If you consider an organisation in terms of approach, deployment and results then Team NZ is an ideal case study.  Lessons from the past are given prior to working through the Vision-Driven Model.  All directly relevant to any team based operation.

 

Random Acts of Management

S Adams 

128 pages of Dilbert magic. Essential reading on a regular basis

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